Sewerage and Water Board mistakenly bills 5,000 customers after waiving Nov. fees

By WBOK Staff

Thursday, December 2, 2021

The New Orleans Sewerage and Water Board has announced that roughly 5,000 accounts were mistakenly billed for the month of November after reportedly waiving fees for the month.

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According to S&WB, a critical case was opened to correct the issue and the company is in the process of voiding these bills and rebilling the accounts with corrected bills.

Customers should expect a new bill in the coming weeks with an explanation on the bill and a new due date.

Customers on auto-pay will reportedly have corrected bills before it is withdrawn.

Anyone who has already paid the sanitation fee will see a credit balance reflected on future bills.

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