The New Orleans Sewerage and Water Board has announced that roughly 5,000 accounts were mistakenly billed for the month of November after reportedly waiving fees for the month.
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According to S&WB, a critical case was opened to correct the issue and the company is in the process of voiding these bills and rebilling the accounts with corrected bills.
Customers should expect a new bill in the coming weeks with an explanation on the bill and a new due date.
Customers on auto-pay will reportedly have corrected bills before it is withdrawn.
Anyone who has already paid the sanitation fee will see a credit balance reflected on future bills.